Spectrum Retail will accept merchandise returns but only in strict accordance with the terms and conditions outlined below and, at your option, will replace the product or credit your credit-card account.
To facilitate processing of returned merchandise:
- A Returned Merchandise Authorisation (RMA) number must be obtained from Spectrum Retail prior to returning product. Please request this from Spectrum Retail, using the details provided under the Contact Us menu, and state a brief explanation of the reason for the return.
- All returns should be made within 7 days of date of delivery invoice and be accompanied by the original invoice number.
- Return freight charge must be prepaid. Spectrum Retail cannot accept C.O.D. returns. We will refund the return shipping charge to the appropriate credit card only if we are able to confirm that an item is faulty or sustained damaged in transit.
- Returned merchandise must be in original packaging and in resalable condition.
Damaged Goods
If you receive merchandise from Spectrum Retail that exhibits damaged in transit, it is important to sign the delivery note accordingly and keep the shipping carton, packing material and parts intact. Please contact Spectrum Retail without delay, using the details provided below, and under the Contact Us menu. Spectrum Retail is unable to entertain any claims for refund or replacement due to damage in transit after 30 days from date of invoice. |
